Student Employment Opportunities - Annual Giving Phonathon Caller and Manager

Annual Giving Phonathon Student Caller – CGU Office of Advancement     
Starting Salary: $12.00/hour    
Closing Date: Open Until Filled    
The Student Caller of the Annual Giving Phonathon at the Office of Advancement reports to the Student Manager and Assistant Director of Annual Giving and is responsible for calling and soliciting a pool of pre-selected alumni for monetary donations to support student fellowships and university operations. The Student Caller will also engage alumni in conversations about positive graduate experiences, relevant research interests/accomplishments, key university updates, and current & upcoming events.
Duties and Responsibilities:
The Student Caller plays a key role in reconnecting alumni back to the University campus and strategically re-engaging them in the community.  S/He will also communicate with alumni for the purpose of engaging potential new donors to the University.
•    Calls and solicits a pool of over 10,000 national and international alumni to encourage contributions to the Annual Fund, which provides students with fellowships and cover costs associated with university operations.
•    Assists university departments with additional calling efforts.
•    Works closely with the Student Managers and the Assistant Director of Annual Giving to complete weekly phone and donation goals.
•    Receives guidance and directions from the Student Managers and Assistant Director of Annual Giving about the daily tasks and weekly goals.
•    Develops creative, effective strategies to engage alumni over the phone.
•    Provides feedback on ways to improve phone communications with alumni.
•    Manages and completes daily call lists based on given goals for the day/week.
•    Accurately documents all calls and updates alumni contact information.
•    Uses personalized, editable calling scripts to engage with alumni over the phone.
Qualifications:    
Must be a CGU student. A background in Sales and/or Marketing or phone banking is preferred but not required. A basic knowledge of CGU and the Claremont Colleges strongly recommended. Must have exceptional interpersonal and customer service skills that include tact, empathy, honesty, and kindness. Enjoy interacting with people over the phone. Excellent organizational skills. Have the ability to handle confidential personal records and information, listen attentively, be mentally and verbally agile, and use strong, effective communication.  Must be able to work with diverse groups and university constituencies including alumni, students, and staff.  Must be a self-motivated, creative, and innovative professional with the ability to solve problems with creativity and diplomacy.  Have the ability to manage daily tasks in a fast-paced, team-oriented environment while paying close attention to details.  Working evenings and some weekends is required. CGU students who have or who qualify for work-study are strongly encouraged to apply.
Requirements:
Completed application, cover letter & current résumé or CV, in-person interview (upon request), orientation and training

Annual Giving Phonathon Student Manager – CGU Office of Advancement     
Starting Salary: $15.00/hour    
Closing Date: Open Until Filled    
The Student Manager of the Annual Giving Phonathon at the Office of Advancement reports to the Assistant Director of Annual Giving (ADAG) and is primarily responsible for being the “eyes and ears” of the ADAG, which means supervising student callers, assessing, triaging, and intervening necessary phone calls, ensuring a professional, positive, and productive work environment, and calling and soliciting a pool of pre-selected alumni for monetary donations to support student fellowships and university operations.
Duties and Responsibilities:
The Student Manager plays a key role in creating and maintaining a workplace environment conducive to a positive call experience for both student callers and alumni.  S/He will also communicate with alumni for the purpose of engaging potential donors to the University.
•    Trains, supervises, supports, and motivates a team of student callers towards the completion of daily tasks and the attainment of weekly goals.
•    Works with the ADAG to create and maintain the student caller work schedules each week.
•    Opens and closes the call center daily, including but not limited to gathering all of the materials the callers use to make phone calls and tidying/sanitizing work stations.
•    Monitors phone calls and provides student callers with immediate, targeted feedback on ways to improve communications with the use of effective, implementable strategies.
•    Calls and solicits a pool of over 10,000 national and international alumni to encourage contributions to the Annual Fund, which provides students with fellowships and cover costs associated with university operations.
•    Assists university departments with additional calling efforts.
•    Works closely with the ADAG to develop weekly phone and donation goals for student callers to attain.
•    Writes detailed, weekly reports to the ADAG with updates related to daily phone banking operations and progress.
•    Maintains frequent communication and attends weekly meetings with the ADAG to discuss weekly reports.
•    Receives guidance and directions from the Assistant Director of the Annual Giving about the daily tasks and weekly goals.
•    Develops creative, effective strategies for engaging alumni over the phone.
•    Supports the ADAG in student caller orientations and ongoing trainings.
•    Evaluates student callers’ performance and provides them with feedback on ways to improve phone communications with alumni.
•    Creates creative, motivating incentives, activities, slogans/sayings to keep student callers enthusiastic, engaged, and motivated.
•    Manages and completes daily call lists based on given goals for the day/week.
•    Accurately documents all calls, gifts, and pledges, and updates alumni contact information.
•    Develops personalized, editable calling scripts in consultation with the ADAG for student callers to engage alumni over the phone.
Qualifications:
Must be a CGU student. Must have a background in call center work or phonathon experience. A background in Management and/or at least one year of management and Sales and/or Marketing is preferred but not required. A basic knowledge of CGU and the Claremont Colleges strongly recommended. Must have exceptional interpersonal and customer service skills that include tact, empathy, honesty, and kindness. Enjoy interacting with people over the phone. Excellent organizational and writing skills. Have the ability to listen attentively, be mentally and verbally agile, and use strong, effective communication.  Must be able to work with diverse groups and university constituencies including alumni, students, and staff.  Must be a self-motivated, energetic, creative, and innovative professional with the ability to solve problems with creativity and diplomacy.  Have the ability to manage people and daily tasks in a fast-paced, team-oriented environment, while paying close attention to details.  Working evenings and some weekends is required. CGU students who have or who qualify for work-study are strongly encouraged to apply.